Remote Assistance

Online Service Center

 

With our live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution.

How It Works:

  1. Click Here to initiate the screen-sharing session. You are prompted to download a small plug-in with the name “MAICO Remote Desktop Support”
  2. Run the MAICO Remote Desktop Support program.
  3. Tell your MAICO engineer the ID and the password number.
  4. With your permission, your support representative can view your screen and share control of your mouse and keyboard.